Temporary outage of the Hoosier Works EBT system on Saturday night September 26th and Sunday morning September 27th, 2015
Information courtesy of Indiana FSSA, EBT Temporary System Outage
Why is there going to be an EBT system outage?
The Hoosier Works Electronic Benefits Transfer (EBT) system will be conducting a system transition on Saturday night, September 26, at 11:00 p.m. EDT causing a temporary system outage. Hoosier Works is the system Indiana uses to deliver Supplemental Nutritional Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) benefits. This outage affects all SNAP/TANF EBT cardholders.
Our current provider, JP Morgan Chase, has decided to get out of the business of providing EBT card services. Therefore, Indiana must move our EBT business to a new provider (Xerox), and making that change requires a temporary system outage.
Will I be able to use my EBT card?
During the temporary system outage, EBT cardholders will not be able to make SNAP purchases or access TANF benefits at any grocery stores or ATMs. EBT cardholders should plan to do their grocery shopping and/or make cash withdrawals before or after the transition period. SNAP and TANF benefits are expected to be available Sunday afternoon, September 27, 12:30 p.m. EDT after the system transition is complete.
Will my benefits change?
No. All SNAP and TANF benefits will remain the same.
Will I be getting a new EBT card?
No. SNAP/TANF clients will continue to use their current EBT cards after the transition.
Will my PIN for my EBT card change?
No. The PIN will remain the same for all EBT cardholders.
Will the system transition change where I can use my card?
The system transition will not change where EBT cards can be used. After the transition is complete, TANF recipients will be able to withdraw cash benefits at ATMs with the Quest logo. If the ATM charges a surcharge, the fees will be stated by the ATM before being deducted.
Will the customer service website change?
Yes. The new customer website will be www.ebt.acs-inc.com. However, the customer service phone number will remain 1-877-768-5098.